Client success stories
Client Success Stories
Real organizations, real problems, systems built to fit. Each story starts the way every engagement does: by fixing the one problem that was costing them the most.
Every engagement starts with the one problem costing the most.
Case study 01 · Professional cleaning training
Servitech Training: back online and booked in the first week.
Servitech Training teaches professional cleaning. Their website had been down for a while, so customers had no way to find them or book a course.
The problem
Invisible and unbookable
With the site offline, searches came up empty and AI tools had nothing current to recommend. Every day offline meant lost training bookings.
What we built
A secure site built to be found
A new website with security as the top priority from day one, structured for search and AI answers, with a clear path from first visit to booking.
The result
Bookings in week one
Inquiries and training bookings arrived in the first week after launch.
Why it worked: we fixed the most expensive problem first. A secure, findable website came before any extras, so the business started earning again immediately.
Case study 02 · Community venue
Metchosin Community Hall: from a broken website to a connected booking system.
A well-loved community venue with a solid reputation, but bookings were unreliable and a volunteer was replying to emails almost every day.
The problem
Unreliable bookings, daily emails
Nothing off the shelf fit how the Hall rents its spaces, and the same questions arrived by email day after day.
What we built
A custom booking system
A booking calendar built from scratch, Stripe payments, a CRM, automated confirmations and a website chatbot trained on the Hall’s own information.
The result
Instant, reliable booking
Booking is now instant and dependable. The chatbot has answered 2 to 4 questions a day for months, replacing those daily volunteer emails.
2 to 4
questions a day answered by the chatbot, for months.
25+
pages created or significantly improved on a rebuilt site.
Instant
booking and payment, with no back-and-forth emails.
Everything we delivered for the Hall
- Brand refresh and new logo
- Website rebuilt from the ground up, AI-ready architecture
- SEO, AEO and GEO, plus Google Business Profile optimization
- Custom booking platform with Stripe payments
- CRM, automated emails and customer journey design
- Website chatbot and Facebook and Instagram messaging strategy
- Social media strategy, scheduling and AI-assisted content
- Policies, privacy, terms and accessibility statement
- Ongoing maintenance and digital stewardship
Disclosure: our founder leads this hall. It’s where we built and tested our systems first.
Your story
What could your success story look like?
Most stories start with one of these problems. Which one is costing you the most?
Missed calls
Calls go unanswered
After-hours and busy-day calls go to voicemail, and those customers call someone else. Calls and bookings.
Not named by AI
Invisible in AI answers
Customers ask ChatGPT who to call and your name never comes up. AI visibility.
Booking friction
Hard to book
Back-and-forth emails and phone tag lose customers who wanted to book now.
Manual admin
Repetitive work
The same questions, reminders and follow-ups eat hours every week. AI workflows.
Next step
Ready to build your own success story?
Start with the free AI Business Diagnostic. In about five minutes it shows where you are losing visibility and enquiries, and what to fix first.